To place an order, check status or speak with customer service, call 877.263.7268. Office hours are 9-6 EST. Orders may also be faxed to 603.735.4225.
Minimums
Minimum opening order is $400.
Re-Orders
Opening discount maintained with minimum $400 re-order. $100 re-order for Level 1 pricing.
Drop Ship
Drop ship orders are available. All drop ship orders will incur a $10 service fee.
Payment
Payment terms of NET 30 Days are available upon credit approval on opening orders of $400 or more. You may prepay with check or credit card to expedite the
order. We accept Mastercard, Visa, and American Express.
Prices
We publish a Level 1 wholesale price list (as well as a Suggested Retail list upon request). Discounts are listed above.
Freight/Fulfillment
Our freight warehouse is located in LaCrosse WI. Freight charges are determined by the dollar amount of each order. Freight and fulfillment is 8% of the invoice amount or $20, whichever is greater.
Backorders
Please indicate when you place an order whether you want us to ship or cancel the backorders. If you do not specify, we will ship all backorders.
Returns
No returns will be accepted without prior approval of American Cottage. A 25% restocking fee will be charged at our discretion. Rugs must be in original packaging.
Cancellations
Cancellations will be accepted if received prior to shipping.
Please Note
All rugs and pillows are individually hand made and therefore may vary slightly in color and size. If you receive an item that has been damaged in transit, please save all packing and call 877.263.7268. Customer service will advise you of our easy replacement procedures.
All designs copyrighted by American Cottage LLC. All prices and terms subject to change.